Shipping & Returns

All our goods are shipped via Australian Post

Australian Express Post Parcel ( $6.00 Shipping + $1.5 Handling)

If you require courier for your order, you will need to send us an email for a quote, we use TNT as our courier services

In general, order should be received within the estimated time period, however depending on the products and stock avaiablilty, please allow for 1-3 working days once order has been received.

Return Policy

We understand that there are times where you have made the wrong purchase that is why we offer 30 days money back guaranteed, provided that the products be returned in original condition and packaging, along with all accessories

In an event that the product was "dead on arrival" or damage in anyway on arrival, an undamaged one would be sent, freight free. You will however need to return the damage product back to "Epsilon Solutions Pty Ltd" PO BOX 6 North Revesby NSW 2212.

When a refund is being issued, please note that the shipping cost plus 15% commission fee (15% of the total purchase) would be deducted from the ordered amount along with any points accumlated from the purchase.

If you would like to ammend or cancel an confirmed order please let us know immediately as order are usually processed on the same day and once the goods are dispatched, we cannot cancel the order